Fine jewelry requires some care to preserve its longevity. If your jewelry needs cleaning it is recommended to let it soak in a mixture of mild, non detergent, soap and warm water. You can use a soft brush to remove any excess dirt. Avoid using any chemicals on burnished and oxidized pieces it will change the finish of these pieces. It is recommended to avoid wearing your jewelry in a chlorinated pool, while gardening, or doing dishes. It is best your jewelry not come into contact with lotions, perfume, hair products, creams, or oils of any kind.
CUSTOM ORDERS
We welcome custom orders that align with our esthetic. If you have a piece you wish to have reworked we are happy to discuss options to make a custom piece. If there is something we make or have made in the past that you might want with a different stone or metal we may be able to accommodate. Send us an email hello@19handsjewelry.com to discuss options.
MATERIALS
Nineteen Hands Jewelry designers each follow sustainable business practices whenever possible by using recycled metals, ethically sourced and recycled gemstones, while also avoiding harsh chemicals whenever possible.
REPAIR POLICY
We offer complementary ring sizing on all purchases within two months of purchase. Please send us a message to hello@19handsjewelry.com prior to shipment to discuss. If you are unsure of your ring size we will send you a complementary ring sizer to be sure you get the perfect fit. Give us a call 510-883-8225 or send us an email hello@19handsjewelry.com. We are happy to repair any Jewelry purchased through our website.
RETURN POLICY
Although we are confident you will love your new handmade piece of jewelry, if for some reason it’s not what you had in mind we allow exchanges for purchases on our website within 14 days of receipt. After 14 days all sales are final. All custom, sale, and discounted items cannot be exchanged. Please contact us and let us know you will be returning the item prior to shipment at hello@19handsjewelry.com. All returned merchandise must be in its original packaging and condition received. The buyer is responsible for all associated shipping costs. Nineteen Hands Jewelry is not responsible for items lost or damaged in shipping and highly recommends shipping returns with a tracking number.
SHIPPING
All in stock orders will ship out within 3-5 business days, often sooner. We use USPS for most domestic US orders. Shipping time is 2-5 business days depending on the final destination. You will receive tracking information once the item has been shipped. A signature is required on all orders shipped by Nineteen Hands Jewelry to insure safety of the jewelry. We can not ship to PO boxes. All orders will pay a flat $9.99 shipping fee. If you require an item shipped out of the country please contact us prior to placing your order, hello@19handsjewelry.com, so we can provide you a shipping quote. Depending on the final destination outside the US we will choose the best shipping option to meet your needs. For all orders outside of the United States, we are not responsible for any extra customs fees you might be charged. We include insurance for all purchases up to $500.00. If you would like to add additional insurance or expedited shipping to an order please request so prior to ordering by emailing us at hello@19handsjewelry.com. All made to order pieces will require a minimum of 4 weeks to construct prior to shipping. Please let us know if you need something shipped by a certain date prior to ordering to be sure we can accommodate.
